Feb 07, · “A STUDY ON EMPLOYEE SATISFACTION IN AVATAR GOLD AND DIAMONDS, EDAPPAL” MESCE KUTTIPURAM, DEPARTMENT OF MBA Page 36 LITERATURE REVIEW The history of job satisfaction stems back to the early ’s with the situationist perspective on job satisfaction Aug 04, · Based on data from million job candidates. Along with job applications, resumes, and interviews, a reference check is one of the most common parts of the hiring process Dec 14, · MBA Final year Project - Customer satisfaction 1. [1] A STUDY ON CUSTOMER SATISFACTION TOWARDS THE PRODUCTS AND SERVICES OF AXIS BANK CHENNAI Submitted in the partial fulfilment of the requirements For the award of the degree in MASTER OF BUSINESS ADMINISTRATION By VIJENDRA KUMAR Reg. No.: Under the guidance of MRS
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Keep up-to-date Our Blog Follow us on Twitter Visit us on Facebook Our Newsletter subscribe for free RSS Feeds New issue alerts. International Journal of Business Excellence papers in press Regular Issues Marketing measurement: the traditional and the modern - way forward by Piyush Pranjal, Soumya Sarkar Abstract : Since the advent of the C-OAR-SE procedure for the development of measures in marketing, there has been a renewed interest in improving marketing measurement.
For long, marketing academics have adhered to the traditional scale development approach. However, C-OAR-SE has brought freshness in the marketing measurement literature.
It has highlighted loopholes in the time-tested traditional approach but, not without facing its fair share of criticism. This article briefly describes the traditional approach and the C-OAR-SE procedure followed by a brief review of selected papers focusing on debates elicited by the C-OAR-SE procedure. As the outcome of the review, a discussion is provided highlighting the key insights concerning generalisability; content and construct validity; use of single-item measures and predictive validity; and developing optimal standard measures in marketing, literature review on customer satisfaction in retail store.
The discussion leads to the suggestion of a prospective course of action for developing measures in marketing with the objective of improving marketing measurement. Keywords : marketing measurement; C-OAR-SE; marketing science. DOI: Katuuk Abstract : The objective of this study was to examine interrelationships among the dimensions of brand equity, using three validated models.
A questionnaire was developed, tested for validity and reliability, and then distributed for data collection. Questionnaire was distributed to retailing consumers in Jakarta and neighbours area.
In all, valid questionnaires were collected out of distributed, and obtained a response rate of The results show that perceived quality PQliterature review on customer satisfaction in retail store, brand awareness BA and brand trust BT affect switching behaviour SB significantly and directly.
SB, in turn, influences brand loyalty BL significantly and directly. Thus, the effects of PQ, BA, and BT on BL are mediated by SB. Further, evidence was also found for the direct and significant effects of PQ, BA, and BT on BL, as well as for a direct and significant effect of BA on PQ and BT. Finally, BL affects SB significantly and directly. Keywords : brand equity; brand loyalty; brand trust; brand awareness; perceived quality; switching behaviour; retailing.
Mehta, Karuna Jain Abstract : With increasing global and competitive pressure, Indian higher education institutions need to take initiatives to revamp themselves into organisations that have performance-oriented work and an agile culture. This study presents how one of the higher education institutes in India has initiated its journey towards agility.
The appreciative inquiry was undertaken to initiate its journey of being agile. The study uses grounded theory to explore positive core life-giving strengths and skits performed to identify dreams of the faculty members. Underlining principles of projective test skits were analysed to set the norms for organisational agility.
The study presents how members of the organisation have aligned themselves in the endeavours of value capture, value creation and value protection to deliver their performance on various fronts such as academic and research excellence, quality assurance of processes, literature review on customer satisfaction in retail store, capacity building, infrastructure, and global reachability and collaboration.
The study holds immense social and practical implications. Keywords : Appreciative Inquiry; Agility; Higher Education; Achievement Motivation; Performance.
Literature review on customer satisfaction in retail store utilisation of financial resources aids in maintaining a smooth flow of finances across the countries. Therefore, it becomes mandatory to measure the financial performance of the banks under public sector in order to ensure transparent working and flow of money within as well as across the countries. In this study, it has been aimed to evaluate the financial performance of public sector undertaking PSU banks, forming part of PSU bank nifty index, those who operate in the Indian capital market between the years and and to Keywords : Financial Performance; CRITIC-TOPSIS; MCDM; PSU Banks.
The contemporary research enriches the understanding of green advertising and the role of green advertising in the development of consumers' various intent toward environmental fortification. A total of dataset incorporated to examine the consumers' response toward green advertising on the ground of various variable. The hypothesised model delivers the excellent fit of the dataset and results depict that consumer shared the positive intentions toward the green advertising based on the brand image, environment concern, purchase intention, claims credibility and customer relation.
This research assignment verifies the role of green advertising as its effect on the consumer in educating the green concerns of the environment. Keywords : Green Advertising; Purchase Intention; Environmental Concern; Brand Image.
Evidences from Automobile Industry by Majid Mohammad Shafiee, Arash Shahin Abstract : Today, the environment and its protection have become critically important for business excellence. Since automobile companies can have a significant impact on the improvement of energy consumption and environmental protection, the aim of this study is to evaluate green marketing in the automobile industry and its impact on customer trust. For this purpose, a questionnaire has been developed and used for data collection.
The variables of green marketing included price, product, promotion, and place and the variables of customer trust included competency, benevolence, and honesty. Findings indicated a positive and significant influence of green marketing on customer trust and green purchase intention, literature review on customer satisfaction in retail store.
Among the elements of marketing mix, price had the strongest influence on customer trust and green purchase intention; and among the customer trust variables, honesty had the strongest influence on customer green purchase intention.
Keywords : Costumer trust; Green marketing; Green Purchase intention; Green consumer; Environmental effect; Automobile industry. In this sense, we evaluate the mediating effect of brand experience between the brand personality and brand attitude applied to the city of Guimar Keywords : Brand Experience; Destination Brand Personality; Brand Attitude; City Branding; Consumer Behavior; Tourism Management.
The literature on repatriation of corporate employees has identified several antecedent conditions that facilitate or hamper the process of repatriation adjustment and its implications for corporate organisations and repatriates.
But, it is not clear whether the antecedents and consequences of repatriation adjustment are the same for both corporate and academic repatriates. This study applies the extant literature on repatriation and three socialisation theories: organisational socialisation theory OSTsocialisation resources theory SRTand uncertainty reduction literature review on customer satisfaction in retail store URT to identify and examine the role of organisation, individual and group in the process of adjustment and the influence of adjustment on repatriates' work engagement and retention.
We particularly identified and discussed the repatriation adjustment of academic repatriates, consequences of unsuccessful adjustment and how universities and repatriates can effectively manage the repatriation transition. Keywords : repatriates repatriation adjustment socialization theory academics. Organisational environment is such a place where individuals are jointly performing tasks and achieve organisational and personal goals. Many times it has found in situations where individuals arise from conflicts, literature review on customer satisfaction in retail store, even working with shared objectives.
Individuals own attitude, values, beliefs, and behaviour guided by emotions may become the reasons for conflicts to take place. Workers with a high or low level of emotional intelligence EI deal with conflicts accordingly. The present study, with theoretical understanding and findings, would explore the extent of the relationship between EI and conflicts in an organisational setup and achieving overall business excellence. Keywords : Business excellence; Emotions; Emotional Intelligence EI ; Conflict resolution.
RATNA MASROM, L. SIAN Abstract : In the new era of digital nowadays, e-commerce platform has been growth rapidly. Thus, this research aimed to study the determinants that affecting customer perceived e-service quality PeSQ towards e-retailing shopping site in Malaysia and examine the most significant determinants of e-service quality towards customer PeSQ from e-retailing shopping site in Malaysia. In order to study this, the researcher has selected respondents as sample framework with google form questionnaire distributed online.
From finding analysis, the researcher used SPSS software with explanatory factor analysis test of the data and it depicts that there is exactly five factors have been extracted in the research and use multiple regression test to find the most significant factor and results shows that privacy as the most significant predictor but reliability are not significant in the research Keywords : E-Retailing; E Service Quality; Customer Perception; Shopping Site; Malaysia.
A quantitative approach through a questionnaire-based survey of all the employees working within five-star hotels literature review on customer satisfaction in retail store Amman is used. A sample of employees within the three administrative levels in hotels under study is selected. A structural equation literature review on customer satisfaction in retail store is conducted through both exploratory and confirmatory factor analyses to assess construct validity and reliability.
Findings confirm validity and reliability of the developed scale consisting of four Blue Ocean leadership dimensions. This paper develops a multi-item measurement instrument for current multi-dimensional construct, and offers professionals and practitioners at all management levels a valid and reliable tool for evaluating and implementing this construct within their organisations, which will affect positively all stakeholders and allow organisations to achieve higher performance and manage organisational change with less effort and time.
Keywords : Blue Ocean leadership; multi-item measurement scale; scale development; structural equation modelling; exploratory factor analysis;confirmatory analysis; hospitality industry; five-star hotels; Jordan.
It is also true that old assumptions, beliefs, and routines need to be unlearnt and replaced. Given the exponential rate of disruption, should unlearning be valued more than learning? Insights from interviews with senior executives, from companies operating in India, have been integrated with literature.
The proposed framework explores the interplay between learning and intentional and spontaneous unlearning. The study reveals that even during times of disruption learning continues to be the focus of most organisations.
But the magnitude of disruption and time span within which individuals and organisations want to witness change influences the choice between intentional and spontaneous unlearning. Keywords : learning; unlearning ; spontaneous unlearning; intentional unlearning; disruption;organisational performance. An Examination through Agility and Resilience Lens by Santanu Mandal, Shri Vishnu, Maria Roshini Abstract : While existing studies on tourism have undersigned various resources and capabilities literature review on customer satisfaction in retail store in developing tourism supply chain SC agility TAGL and resilience TRELthe importance of alliance capabilities are yet to be addressed.
Sensing this gap, our study classified alliance capabilities as alliance management, learning and integrating capabilities and explored their role in TAGL and TREL development. Perceptual responses were collected from hotel and tour managers and are analysed using structural equation modelling.
Results suggest alliance management and learning as prominent enablers for TAGL. Also, they suggested alliance learning and integration as key enablers for TREL.
Customer Satisfaction - Business management Level 5
, time: 4:19Salary List of Millions Jobs, Starting Salary, Average Salary, Pay Scale – Real Job Salaries
Millions of real salary data collected from government and companies - annual starting salaries, average salaries, payscale by company, job title, and city. Information for research of yearly salaries, wage level, bonus and compensation data comparison the other hand, low store traffic doesnt automatically mean low sales, provided that retailers manage their customer traffic flow in a proper way (Hasty and Reardon, ). In their research, Anic et al.(), tried to reveal a correlation between both store traffic and customer traffic flow on consumers spending in supermarkets UNDERSTANDING CUSTOMER SATISFACTION AND LOYALTY IN INDIAN RETAIL SECTOR: An Empirical Study by Amgad S.D. Khaled, Fatehi Almugari, Borhan Omar Ahmed Al-dalaien, Abdulmalek M. M. Saeed, Khalid Alomari Abstract: The main objective of this paper is to determine elements which can lead to customer satisfaction and their loyalty. In this analysis
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